Develop & Manage an Effective & Efficient Operation of The Service Business
About the Course
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This course is for those who want to design, develop, implement & manage an effective & efficient operation of the service business. You are one of those who are planning to go into the service business, are currently into it or those who hold key positions in a service business that needs or desires to improve your service operations & performance. Those who will attend will learn how to optimize their service business. Please further see what you will take home below.
Length of Training: 1-2 days
Course Delivery Options
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Attend our public workshops
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Schedule a workshop for you & your team or company
What You Will Take Home?
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An overall understanding of the key aspects in managing the service business with excellence enabling you to optimize your company’s profitability.
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You will avoid the costly mistakes of trial and error.
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You will learn:
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The Service Pillars: A profound understanding of the service business model and its underlying components;
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The Service Blueprint: (a) Developing the service company, the operation, the environment, the people, the policies & procedures; (b) managing the service quality, experience and expectations; (c) marketing and communictions strategy;
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The Service Techniques: Growth strategies, service presentation, excellence, relationships
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Course hand-outs
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Certificate of Participation
~~~ You Will Always Reap What You Sow! ~~~
Galatians 6:7 (NLT)